Creating spaces for employees to be heard is vital to identifying problems and finding reasonable solutions, particularly on difficult issues like staffing or scheduling. In the Massachusetts Medical Society survey, about one-fifth of younger physicians felt they did not matter to their organization. One lesson learned from medical trainees’ recent pushes to unionize is that workers want a voice. Baystate Health offers programs for physicians who want to become educators or administrators. For example, health care workers’ union 1199SEIU recently used its employer-funded training fund to pay trainees’ tuition for a certified nursing assistant training program at Cape Cod Hospital, where entry-level nurses apprenticed on the floors. One key to retaining staff in any field is giving workers a path to advance their careers through initiatives like apprenticeships or leadership training programs. In the future, data analysis software could help with things like predicting when units will be busy so hospitals can staff accordingly. Rebecca Mishuris, chief medical information officer at Mass General Brigham. “The technology is exciting not because it’s new and shiny, but because I see real pragmatic benefits to it in terms of alleviating burden and burnout and using it to improve the patient experience,” said Dr. The machine cannot draft medical advice but can answer administrative requests, like for medication refills. The second pilot uses artificial intelligence to draft responses to patient emails, which a clinician reviews. The doctor reviews and can edit the note. In one, the doctor uses an app to record a patient visit, and the app produces a medical note detailing the interaction, similar to what the doctor would have written. Mass General Brigham is starting two innovative pilot programs this summer using artificial intelligence. Hospitals can work with tech companies on apps to improve electronic health records. More hiring of and better pay for administrative support staff could help fill positions that would answer phones, transport patients, handle insurance, or do documentation as medical scribes.Įqually necessary is advanced technology. Electronic health records, while necessary, are not user friendly. Some of the biggest stresses reported by doctors are tasks ancillary to medical care, like documentation and insurance processing. The most efficient health care systems let everyone focus on what they are trained for - and for doctors and nurses, that’s patient care. One area ripe for exploration is using technology to alleviate administrative burdens. But to address the core of the problem, employers must reexamine the jobs themselves. It offers “serenity suites” with massage chairs, therapy dog visits, peer support, and organized walks and Reiki to give employees breaks. Lahey Hospital and Medical Center, with over 6,000 employees, created a four-person health and wellness office. One response is to enhance employee wellness programs. “They want to have some joy in their professional lives.” Andrew Artenstein, chief physician executive and chief academic officer at Baystate Health. “What people want is time and quality of work-life,” said Dr.
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